FAQ

You may request to cancel an order before shipment. Please email dylan@poketexastcg.com with your order # included. Orders are subject to a 10% cancellation fee, no exceptions.

Due to the nature of TCGs, we will not issue a refund because you don't like a product or change your mind after it has been shipped.

Returns may be allowed if we sent the wrong product (contact us with pictures). A refund will only be issued after we have received the wrong item. Reunds are sent to your original payment method.

No, we do not currently have a brick and mortar location.

Orders are processed within 1-2 business days (excluding weekends and holidays), but this may vary during new releases and holiday seasons.

Ordering beyond the stated product limit will result in additional orders over the allowed amount to be cancelled and refunded with a 10% fee.

Attempts to get around product limits after having previous product limits exceeded may result in all orders being cancelled with a 10% Fee

No, we only ship within the U.S. and APO addresses.

Contact us through the chat feature on the website. You may also reach out to us @dylan@poketexastcg.com